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Legal

Privacy Policy

Last updated: 26 September 2026

Who We Are

This website is operated by Car Storage In Kent Ltd ("we", "us", "our").

Car Storage In Kent Ltd is the data controller responsible for the personal information described in this privacy policy.

If you have any questions about this policy or how we use your personal information, you can contact us at:

  • Transport enquiries: info@cartransportinkent.co.uk / 07908 048233
  • Storage enquiries: info@carstorageinkent.com / 07887 564149
  • Location: Kent, United Kingdom

What Personal Information We Collect

We may collect:

  • Your name, email address and telephone number
  • Information you submit through our enquiry, quote or contact forms
  • Details about your vehicle and your transport or storage requirements
  • Information you provide when communicating with us by email, telephone or through the website
  • Reviews or testimonials you choose to provide

We may also collect limited technical information when you use our website, such as your browser and device type.

If you consent to analytics cookies, Google Analytics may collect information about how you use our website, such as pages visited and general location information.

How We Use Your Personal Information

We use personal information where necessary to:

  • Respond to enquiries and provide quotes
  • Arrange and provide vehicle transport or storage services
  • Communicate with you about your enquiry or booking
  • Maintain appropriate records relating to our customers and services
  • Deal with queries, complaints or disputes
  • Meet applicable legal, accounting or insurance requirements
  • Protect our legal rights
  • Operate and maintain our website
  • Understand how visitors use our website, where you have consented to analytics cookies

Our Legal Bases for Using Your Information

UK data protection law requires us to have a lawful basis for using personal information. We rely on the following bases where applicable:

  • Taking steps before entering into a contract — for example, when you contact us for a quote or make an enquiry about our services.
  • Performance of a contract — where we need to use your information to provide transport or storage services you have booked.
  • Legitimate interests — where necessary for the operation and administration of our business, including responding to customers, maintaining appropriate business records, dealing with disputes and protecting our legal rights.
  • Legal obligations — where we need to use or retain information to comply with a legal requirement.
  • Consent — where required, including for non-essential analytics cookies such as Google Analytics.

Where we rely on legitimate interests, we only use personal information where those interests are not overridden by your data protection rights.

Cookies and Google Analytics

Our website may use cookies and similar technologies.

Strictly necessary cookies are used where required for the website to operate or to remember your cookie preferences. These do not require consent.

Analytics cookies are used to help us understand how visitors use our website. We use Google Analytics for this purpose. Google Analytics cookies are only used where you have consented to them through our cookie banner.

You can change or withdraw your cookie choice using the Cookie Preferences link on our website.

Google Analytics is provided by Google. Google may process information outside the UK. More information about how Google handles personal information and international data transfers is available in Google's privacy information.

Who We Share Your Personal Information With

We do not sell your personal information.

We may share personal information where necessary with:

  • Service providers that help us operate our website, email and IT systems
  • Google, where you have consented to Google Analytics
  • Insurers, professional advisers or other service providers where necessary in connection with our business or a claim or dispute
  • Regulators, courts, law enforcement bodies or other authorities where required or permitted by law
  • H&H Classic Auctions, where you have asked us to assist with consigning a vehicle for sale through our partnership. We will only share information relevant to that purpose.

We use Gmail, provided by Google, to receive and manage email communications.

Some service providers, including Google, may process personal information outside the UK. Where this occurs, the provider may use safeguards recognised under applicable data protection law for international transfers.

How Long We Keep Your Personal Information

We keep personal information for as long as we reasonably need it for the purposes for which we collected it.

How long information is needed will depend on why we hold it. This may include retaining relevant customer records and correspondence where they are still needed in connection with our services, business records, legal or insurance requirements, or potential claims or disputes.

We do not keep personal information where we no longer have a purpose or lawful basis for doing so.

Your Rights

Under UK data protection law, you may have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict the use of your personal information in certain circumstances
  • Object to certain uses of your personal information
  • Request the transfer of certain information where the right to data portability applies
  • Withdraw your consent where we rely on consent

These rights do not apply in every circumstance and there may be lawful reasons why we cannot fulfil a particular request.

To exercise any of these rights, contact us using the details at the top of this policy.

Your Right to Object

Where we use your personal information on the basis of our legitimate interests, you have the right to object to that use in certain circumstances.

You can contact us using the details at the top of this policy if you wish to object.

Complaints

If you have concerns about how we use your personal information, please contact us using the details above.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator: ico.org.uk, 0303 123 1113.

Changes to This Privacy Policy

We may update this privacy policy where necessary. The latest version will be published on this page with the date it was last updated.

C S K CAR STORAGE IN KENT
Transport
07908 048233
info@cartransportinkent.co.uk
Storage
07887 564149
info@carstorageinkent.com
Location
Kent, United Kingdom
© 2026 Car Storage In Kent. All rights reserved.
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